By understanding your customer needs and what is important to them at any given time, you will easily engage them into your business. SAP CRM solutions support areas of marketing, sales, e-commerce and services. This way you can incorporate and manage every aspect of your customer’s cooperation.
The solution includes:
- Clients and contacts management
- Collaborative selling
- Field service
- Knowledge base and support portal
- Opportunity management
- Real time analysis
- Sales performance management
- Service ticket management (call centers …)
- Insight into social channels.